FAQ

When can I expect my order?
To keep our prices as low as possible for you, Zardee ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than usual. Order processing takes approximately 1-3 working days. The average delivery time is about 5-12 working days worldwide.

The expected delivery time has passed, where is my order?

In most cases, orders arrive within the estimated delivery time. However, delays may occur due to shipping carrier issues, customs clearance, or unforeseen circumstances.

If your order has not arrived within 3 days after the estimated delivery date, please contact us at info@zardee.com.

For more details, please check our Shipping Policy.

How much are the shipping costs?

We offer free shipping within the United Kingdom.

For more details, please visit our Shipping Policy.

How can I pay for my order?

Zardee always offers secure payment options. We accept:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Discover
  • Diners Club

For more details on payments, please visit our Payment Policy.

I'm missing some products, how is that possible?

Some orders are shipped in separate packages due to:

  • Weight restrictions imposed by shipping carriers.
  • Different fulfillment locations, depending on product availability.

If you have ordered multiple products, they may arrive at different times. The rest of your order is usually delivered within 1 to 3 business days after receiving the first package.

If you still have concerns, feel free to contact us at info@zardee.com.

What should I do if I receive a damaged shipment?

If your order arrives damaged, please contact our customer service immediately at info@zardee.com.

📌 Important:

  • Take clear photos of the damaged item(s) and packaging.
  • Attach the images to your email when contacting us.
  • Do not return the item before receiving confirmation from our support team.

We will assess the issue and provide the best solution as quickly as possible.

For more details, check our Return Policy.

What if I ordered the wrong product or changed my mind?

If you've ordered the wrong item or no longer want it, please contact us at info@zardee.com as soon as possible.

📌 Return Policy:

  • If a return is necessary, you will be responsible for the return shipping costs.
  • Some items cannot be returned once opened, such as bedding and personal care products.
  • We also offer an exclusive discount for your next purchase as an alternative to returns.

For full details, please read our Return Policy.

Do you have any further questions?

If you have any other questions, feel free to contact us via our Contact Form or email us at info@zardee.com.

For detailed policies, you can also visit: